Ajman Department of Port & Customs Wins Two Awards at the CX Live Awards Middle East

Ajman, 30 September:

Ajman Department of Port & Customs has won two awards at the CX Live Awards Middle East in the Best Customer Care and Best Voice of the Customer categories, in recognition of its efforts to develop services and enhance customer experience.

The achievement crowns the Department’s ongoing efforts to advance its customer experience ecosystem, develop services in line with customers’ needs and expectations, and strengthen channels for communication and listening to their feedback. It also reflects the Department’s commitment to drawing on customers’ observations and suggestions to develop services and improve the customer journey and procedures.

Winning the Best Customer Care award reflects the Department’s commitment to delivering customer-centric services by enhancing response times, developing service-delivery channels, and improving the efficiency of handling enquiries and feedback.

The Best Voice of the Customer award, meanwhile, confirms the Department’s success in using customer feedback as a key input for continuous improvement, by analysing customer feedback and survey results and translating them into initiatives with tangible impact that contribute to enhancing the quality of services provided.

This achievement reflects Ajman Department of Port & Customs’ commitment to continuing its journey of excellence and innovation in government service delivery and fostering an institutional culture that places customers at the centre of its priorities. It aligns with Ajman Government’s direction towards providing proactive, seamless and integrated services, while enhancing the quality of customer experience and meeting customer expectations.