Ajman Municipality Launches a Unified Service for the Automated Cancellation of All Digital Contract Types, Achieving 100% Bureaucracy Elimination

The Ajman Municipality & Planning Department has launched a unified service for the cancellation of all types of digital contracts. The service enables customers to complete cancellations automatically and directly once both parties to the contract have given their approval, without the need to attach any documents or wait for staff review and approval. It achieves 100% bureaucracy elimination, marking a step that advances the Department’s direction towards developing sophisticated digital services, enhancing the customer experience and enhancing service efficiency.

His Excellency Abdulrahman Mohammed Al Nuaimi, Director General of the Ajman Municipality & Planning Department, affirmed that the new service forms part of the Department’s ongoing efforts to develop the rental services ecosystem and simplify the customer journey. He explained that unifying the cancellation of all types of digital contracts within a single service contributes to reducing procedures and requirements and accelerating transaction completion.

He added that the service achieves 100% bureaucracy elimination, as both parties to the contract need only approve the cancellation digitally for it to be completed automatically and instantly, without attachments, additional procedures or human intervention—providing customers with an easier and more seamless digital experience.

For his part, His Excellency Yousuf Mohammed Al Shaiba Al Nuaimi, Executive Director of the Rental Regulation Sector at the Ajman Municipality & Planning Department, stated that the Department continues to harness digital solutions to develop its services and raise the efficiency of its operations, in a manner that keeps pace with customer expectations and enhances flexibility, innovation and efficiency in service delivery. He affirmed that the service shortens the customer journey and facilitates the efficient and seamless completion of contract cancellation procedures.

The Department enables customers to submit contract cancellation requests through the Tasdeeq system via its website. Both parties approve the cancellation digitally, after which it is completed automatically and directly. The service is also available around the clock and from any location.

The service forms part of the Department’s ongoing efforts to advance digital transformation, develop the rental services ecosystem and deliver services characterised by ease and efficiency, thereby improving the customer experience and supporting the quality of government services.

The Department invites customers seeking further information about the service, or wishing to submit enquiries or feedback, to contact the Ajman Contact Centre on 80070.