First in the UAE: Ajman Municipality & Planning Department Attains Leadership Classification in Institutional Resilience Maturity

Ajman Municipality & Planning Department has received the PDCA/ICOR Institutional Resilience Maturity Certificate at the Leadership classification, becoming the first municipality in the UAE and the first government entity in the Emirate of Ajman to obtain this classification.

The achievement reflects the Department’s commitment to advancing its institutional ecosystem, strengthening its readiness to address risks and crises, and ensuring the continuity of business and services. It aligns with the Department’s direction towards achieving government leadership through resilience, innovation, efficiency and a focus on results, as well as its strategic objective of sustaining institutional operations.

His Excellency Abdulrahman Mohammed Al Nuaimi, Director General of Ajman Municipality & Planning Department, received the certificate from Bassem Obaid, Executive Director of PDCA Group, in recognition of the Department’s level of maturity in institutional resilience and the organisational capabilities it possesses to support preparedness for risks and crises, enhance performance efficiency and ensure business continuity.

His Excellency Abdulrahman Mohammed Al Nuaimi affirmed that the achievement reflects the Department’s approach to embedding institutional excellence and developing an agile work ecosystem capable of responding to developments and challenges.

He noted that institutional resilience is a fundamental pillar for strengthening readiness and proactivity and ensuring the efficient and reliable continuity of services, in line with Ajman Government’s aspirations and direction towards sustainable development.

He added that the Department’s attainment of the highest institutional resilience classification—Leadership Level, Three Stars—reflects the integration of institutional efforts and the collaboration of work teams in developing practices, policies and procedures; strengthening a culture of preparedness and risk management; and embracing innovation and continuous improvement.

These efforts contribute to enhancing performance efficiency and consolidating the Department’s ability to continue delivering services in accordance with the highest standards of quality and sustainability.

The achievement followed an assessment process covering a number of key areas, including leadership and strategy, institutional culture and behaviours, preparedness and risk management, infrastructure, and innovation and continuous improvement. These areas reflect the comprehensive and integrated nature of the institutional resilience ecosystem and the Department’s ability to continue developing and strengthening its readiness for various circumstances and evolving conditions.

The Department continues its continuous efforts to improve and develop its institutional capabilities, raise preparedness levels for risks and crises, and strengthen the continuity of smart services. These efforts support business sustainability and consolidate the Department’s position among leading government entities in institutional excellence and resilience.